Double Check the Wi-Fi Password
To connect to most Wi-Fi routers, you’ll need a password. This password is set by the owner of the router or access point. If there’s even a one character typo in the password, you won’t be able to connect.
So make sure you have the right Wi-Fi password: Ask for it again, if necessary, to double check, or write it down twice on a piece of paper. Then re-enter it in the Setup or Configuration app of the connecting device and see if that helps. If not, move ahead to another step.
See if the Connection Requires a Wi-Fi Login Page
Some businesses (such as hotels, restaurants, airlines, and more) provide an “open” Wi-Fi network that restricts access using a Wi-Fi login page or portal in a web browser. These login pages make you sign in with a special username and password provided by the business.
If you’ve connected to a Wi-Fi access point in the settings or configuration app on your device but aren’t seeing any internet access, try opening your browser on that device and visiting any website. If the business uses a login page, you’ll usually be automatically redirected to the login page where you can enter the credentials properly.
Restart Your Connecting Device
If you’re having trouble connecting to a Wi-Fi access point, another easy troubleshooting tip you can perform is to reboot or restart the device you’re trying to connect with.
Restarting a gadget solves many problems caused by temporary bugs because it forces the device to reload its software and settings from scratch. After restarting, try to connect via Wi-Fi again. If it works, you’re ready to go. If it’s still not working, move on to another suggestion below.
“Forget” the Wi-Fi Network and Try Again
We’ve already mentioned double-checking and re-entering the Wi-Fi password. As a next step, open the configuration app (Settings on iPhone, for example), and tap the name of the Wi-Fi network you’re trying to connect to, then select an option to delete or “forget” the saved settings of the Wi-Fi network. How you do this varies by the device you’re using. We have instructions about how to forget Wi-Fi networks on iPhone or iPad, Android, Mac, Windows, and Chromebook.
After that, you can either scan for networks and attempt to connect again or enter the information for the Wi-Fi access point manually. This technique is particularly helpful if the router has changed its Wi-Fi settings but the device you’re using to connect is still configured with older settings (such as an older password or different security settings).
Restart Your Wi-Fi Router or Access Point
If you’re still having trouble connecting to your Wi-Fi router—and you have control over the router or access point itself—you can try restarting it to see if that helps clear any temporary bugs or error states that might be making it malfunction. Similar to restarting the connecting device, restarting your router forces it to reload its settings from scratch, which can solve a variety of problems.
Just be aware that restarting your router might disrupt other people using the network (perhaps streaming a TV show, doing a backup, gaming, video chatting, or otherwise), so make sure you give them a warning first.
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